Effective Date: Oct 1st, 2024
This Return and Refund Policy (“Policy”) applies to any products sold by DigiWorld Solar (“we,” “us,” or “our”) through our website, located at www.dwsolar.in (the “Site”).
General Policy
We are committed to providing our customers with high-quality solar products and excellent service. However, due to the customized nature of solar installations, we generally do not accept returns of installed solar panels or equipment.
Order Cancellations
You may cancel your order for any reason prior to installation. If you cancel your order before installation begins, you will receive a full refund for any payments made.
Defective Products
If you believe a product you purchased from us is defective, please contact us immediately at info@dwsolar.in or by phone at +91- 8826171768. We will work with you to determine the nature of the defect and take appropriate action, which may include repair or replacement of the product.
Warranty Claims
All our products come with a manufacturer’s warranty. The specific terms and conditions of the warranty will vary depending on the product. Please refer to the product documentation for details on how to make a warranty claim.
Return Shipping
We will not accept returns of products unless we have authorized the return in advance. If we authorize a return, we will provide you with instructions on how to return the product. You will be responsible for the cost of return shipping.
Refunds
If we authorize a return and receive the product in its original condition, we will issue a full refund for the purchase price of the product. Refunds will be processed within [Number] business days of receiving the returned product.
Exceptions
This Policy does not apply to:
- Products that have been damaged due to misuse, neglect, or improper installation.
- Products that have been modified or altered in any way.
- Custom-made or special order products.
Contact Us
If you have any questions about this Policy, please contact us by email at info@dwsolar.in or by phone at +91- 8826171768.